This Privacy Policy is published by a26game, the operator of the online betting and gaming platform at a26game.ws ("the platform", "a26game", "we", "us"). a26game is the data controller for all personal information collected through the platform and is responsible for how that information is processed, stored and protected.
This policy applies to all personal data collected from registered players, prospective players who have started but not completed registration, visitors to a26game.ws, and anyone who contacts a26game's customer support team. It covers all products and sections of the a26game platform including sports betting, esports betting, online casino games, live dealer tables, Teen Patti, crash games, fishing games and the VIP Club.
We have written this policy to be genuinely readable. If you have ever tried to read a privacy policy and given up halfway through because it was written in dense legal language that told you nothing useful, this one is different. We want you to actually know what we do with your data — that's the whole point of publishing this document.
Data Controller: a26game · Website: a26game.ws · Contact: support@a26game.ws
a26game collects personal data in order to operate the platform, process payments in PKR, verify player identity, comply with responsible gaming obligations and provide customer support. The categories of data we collect are listed below.
| Data Category | Specific Items | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC or passport number | Registration & KYC verification |
| Contact Data | Mobile number, email address, residential city/province | Registration |
| Financial Data | Payment method details (Easypaisa/JazzCash account number, IBFT account reference, card last 4 digits), transaction history in PKR | First deposit & each transaction |
| Account Activity | Login history, bet history, game session data, withdrawal requests, bonus usage, VIP points balance | Ongoing platform use |
| Technical Data | IP address, device type, browser, operating system, screen resolution, session duration | Each platform visit |
| Communication Data | Support chat transcripts, emails to/from support, complaint records | When you contact support |
| Responsible Gaming Data | Deposit limits set, self-exclusion periods, session time alerts, at-risk behaviour flags | Responsible gaming tool usage |
a26game does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health data or biometric data, except where specifically required for identity verification purposes by applicable compliance requirements.
a26game never stores full payment card numbers. Card payment processing is handled by a PCI-DSS compliant third-party processor. a26game only retains the last 4 digits of a card number for reference purposes.
a26game collects personal data through the following channels:
- Direct input: Information you provide when you register an account on a26game, make a deposit or withdrawal, contact support, or update your account profile.
- Automated collection: Technical data collected automatically when you visit a26game.ws, including IP address, device identifiers and browsing behaviour on the platform, collected via server logs and cookies.
- Payment processors: Transaction confirmation data returned by Easypaisa, JazzCash, NayaPay, SadaPay and banking partners when deposits and withdrawals are processed.
- Identity verification providers: Where a26game uses a third-party KYC service to verify your identity or age, that provider may return verification status and document reference data to a26game.
- Fraud prevention systems: Automated risk scoring and device fingerprinting data from fraud detection tools used to protect the integrity of the platform and all player accounts.
a26game does not purchase personal data from data brokers or third-party marketing lists. We only collect data from you directly or from services directly connected to your use of the platform.
Every piece of data a26game collects serves a specific and legitimate purpose. The table below links each use of your data to its purpose and the category of data involved.
- Account creation and management: Identity, contact and account activity data are used to create and maintain your a26game account, verify your identity and ensure only you can access it.
- Processing deposits and withdrawals: Financial and identity data are used to process PKR transactions via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and Visa/Mastercard, and to verify that withdrawals go to the correct verified account holder.
- Providing betting and gaming services: Account activity data is used to record bets, settle winnings, calculate VIP points and maintain accurate bet history and account balance records.
- Age and identity verification (KYC): Identity data is used to verify that you are at least 18 years of age and that the information you provided at registration is accurate. This is a legal and operational requirement, not optional.
- Fraud prevention and security: Technical data, financial data and account activity data are used by a26game's fraud detection systems to identify suspicious activity, protect player accounts and maintain the integrity of the platform.
- Responsible gaming monitoring: Responsible gaming data and account activity data are used to identify patterns of behaviour that may indicate a player is at risk, and to ensure responsible gaming tools are functioning correctly.
- Customer support: Communication data is used to handle support queries, disputes and complaints efficiently and accurately.
- Platform improvement: Anonymised and aggregated technical and activity data is used to analyse how the a26game platform performs and how players use it, in order to improve the product.
- Marketing communications: Contact data may be used to send you information about a26game promotions, bonuses and new features. You can opt out of marketing communications at any time through your account settings or by contacting support.
No profiling for advertising: a26game does not use your personal data to build advertising profiles or sell data to advertising networks. Any marketing you receive from a26game is about a26game's own products and services only.
a26game processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfil the contract you enter into with a26game when you register — account management, bet settlement, payment processing and KYC verification all fall under this basis.
- Legal obligation: Processing required by applicable law, including anti-money laundering obligations, age verification requirements and record-keeping requirements.
- Legitimate interests: Processing carried out for a26game's legitimate business interests where those interests do not override your rights — fraud prevention, platform security and platform improvement fall under this basis.
- Consent: Marketing communications are sent only with your consent. You can withdraw consent at any time without this affecting any other aspect of your account or service.
a26game does not sell your personal data. We do not share it with advertisers, data brokers or unrelated third parties. We share data only with the categories of recipients listed below, and only to the extent necessary for the stated purpose.
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners and card processing networks receive the minimum data required to process your PKR transactions. Each payment provider operates under their own privacy policy and data security standards.
- Identity verification providers: KYC and age verification services receive the identity documents and data necessary to complete the verification process. Results are returned to a26game as a pass/fail status with a reference number.
- Game providers: Live casino and game software providers may receive a session token and anonymised player identifier to initiate and manage game sessions. They do not receive your personal contact or payment details.
- Fraud detection services: Risk management and fraud prevention tools receive technical identifiers (IP address, device fingerprint) to generate risk scores. These services operate under strict data processing agreements with a26game.
- Legal and regulatory authorities: a26game may disclose personal data to regulatory, law enforcement or tax authorities where required to do so by applicable law or in response to a valid legal process.
All third-party service providers that process personal data on behalf of a26game are bound by data processing agreements that require them to protect your data, use it only for the specified purpose and comply with applicable data protection standards.
If you ever receive a communication claiming to be from a26game that asks for your password, full payment card details or CNIC number by email or SMS, do not respond. a26game will never request sensitive credentials via email or SMS. Report it to support@a26game.ws immediately.
a26game retains personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve any disputes. The following general retention periods apply:
- Active account data: Retained for the lifetime of your a26game account plus a period of up to 7 years following account closure, to comply with anti-money laundering and financial record-keeping obligations.
- Transaction records: PKR deposit and withdrawal records are retained for a minimum of 7 years from the date of each transaction.
- Identity verification documents: KYC documents are retained for 5 years following account closure or the completion of the verification process, whichever is later.
- Support communications: Customer support chat transcripts and email records are retained for 3 years from the date of the conversation.
- Responsible gaming records: Self-exclusion and responsible gaming tool records are retained for a minimum of 5 years to support effective responsible gaming monitoring and audit.
- Technical logs: Server access logs and security logs are retained for up to 12 months and then deleted unless required in connection with an active investigation.
After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.
a26game takes data security seriously. The following technical and organisational measures are in place to protect your personal data from unauthorised access, loss, disclosure or destruction:
- Encryption in transit: All data transmitted between your device and a26game.ws is encrypted using TLS (Transport Layer Security). Look for the padlock icon and "https" in your browser address bar when using the platform.
- Encryption at rest: Sensitive personal and financial data stored in a26game's databases is encrypted at rest using industry-standard encryption.
- Access controls: Access to personal data within a26game's systems is restricted to staff who need it for their specific role. All access is logged and audited.
- Two-factor authentication: a26game's internal systems require multi-factor authentication. Players are encouraged to enable 2FA on their own a26game accounts for additional protection.
- Fraud detection systems: Automated systems monitor for unusual access patterns, suspicious login attempts and transactions that deviate from normal behaviour.
- Regular security reviews: a26game's platform and infrastructure undergo periodic security assessments to identify and address vulnerabilities.
- Data breach response: In the event of a data breach that poses a risk to registered players, a26game will notify affected players promptly and take immediate remediation steps.
Your role in security: a26game's security measures protect data on our end, but you also play a part. Use a strong, unique password for your a26game account. Do not share your login details with anyone. Log out of the platform when using shared devices. Contact support immediately if you notice any suspicious activity on your account.
a26game uses cookies and similar tracking technologies on a26game.ws. Cookies are small text files stored on your device that help us operate the platform, remember your preferences and understand how players use the site.
The categories of cookies a26game uses are:
- Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in, security cookies that protect against cross-site request forgery and cookies that store your preferred language setting. These cookies cannot be disabled.
- Functional cookies: Remember your preferences and settings — for example, your preferred betting view, game lobby filter settings and notification preferences. Disabling these will not prevent you from using a26game but some preferences will not be saved between sessions.
- Analytics cookies: Anonymised data on how players navigate the platform — which pages are visited most, where players drop off, how long sessions last. This data is used to improve the platform. No personal identification is associated with analytics data at the individual level.
- Security and fraud detection cookies: Cookies used by a26game's fraud prevention systems to detect unusual behaviour patterns across sessions. These are a core part of our security infrastructure.
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging in to a26game.
a26game does not use third-party advertising cookies or allow advertising networks to place tracking cookies on the platform.
As a registered player on a26game, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@a26game.ws. We aim to respond to all data rights requests within 30 days.
You can request a copy of all personal data a26game holds about you. This is sometimes called a Subject Access Request (SAR). We will provide a structured summary of your data within 30 days of the request.
If any personal data a26game holds about you is inaccurate or incomplete, you have the right to have it corrected. You can update most profile information directly in your account settings, or contact support for changes that require assistance.
You can request that a26game delete your personal data. This right applies where the data is no longer necessary, where consent has been withdrawn, or where there is no legitimate basis for continued processing. Note that certain data must be retained for legal compliance even after an erasure request — we will explain what can and cannot be deleted in our response.
You can ask a26game to stop processing your data in certain circumstances — for example, while you contest its accuracy or while a complaint is under investigation — without requiring full deletion.
You can request that a26game provides your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider if you wish.
You can object to a26game processing your data for legitimate interests purposes (such as platform improvement and fraud analytics) or for direct marketing. For marketing, objection results in immediate opt-out. For other purposes, we will assess whether our legitimate interest overrides your objection and communicate the outcome.
a26game is strictly for adults aged 18 and above. The platform does not knowingly collect or process personal data belonging to anyone under the age of 18. Age verification is applied during registration, and a26game may request identity documents to confirm age at any point.
If a26game discovers that an account has been registered by someone under 18, the account will be closed immediately, all associated personal data will be deleted to the extent permitted by law and any deposits or transactions will be reversed.
If you are a parent or guardian and believe your child has accessed or registered on a26game, please contact support@a26game.ws immediately with details so we can investigate and take action without delay.
Responsible gaming is a core commitment at a26game, and the way we handle responsible gaming data reflects that. When you use a26game's responsible gaming tools — setting deposit limits, activating self-exclusion, requesting session time reminders or engaging with a26game support about gaming concerns — the data generated is treated with particular sensitivity.
- Responsible gaming data is only used for the purpose of supporting your responsible gaming protections and monitoring compliance with those protections. It is not used for marketing profiling or any other commercial purpose.
- Self-exclusion records are maintained for a minimum of 5 years. Even if your account is closed and subsequently reopened, your self-exclusion history is retained to prevent exploitation of the system.
- a26game may use anonymised, aggregated responsible gaming data to improve the effectiveness of its responsible gaming tools and to identify platform-wide patterns that inform our responsible gaming policies.
- Staff who handle responsible gaming matters receive specific training on the sensitivity of this data and the additional care required when processing it.
a26game's responsible gaming tools are detailed at /responsible-gaming. If you have specific questions about how your responsible gaming data is processed, please contact support@a26game.ws.
a26game will update this Privacy Policy from time to time as the platform evolves, as new data processing activities are introduced, or as legal requirements change. Material changes — those that significantly affect how your data is used or your rights as a player — will be communicated via email and/or in-platform notification at least 14 days before they take effect.
Non-material updates, such as clarifications or formatting improvements, may be made without advance notice. The "Last updated" date at the top of this page will always reflect the most recent revision.
Continuing to use a26game after the effective date of an updated Privacy Policy constitutes your acknowledgement of the updated policy. If you disagree with any material change, you may close your account before the change takes effect by contacting support@a26game.ws.
For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how a26game has handled your personal data, you can contact us through the following channels:
- Email: support@a26game.ws — Please put "Privacy Query" or "Data Rights Request" in your subject line so we can route it to the right team.
- Live Chat: Available 24/7 through your logged-in a26game account. For data rights requests that require formal documentation, email is recommended.
a26game will acknowledge all privacy-related queries within 48 hours and aim to resolve them within 30 days. For complex requests, we will communicate a timeline if more time is needed.
If you believe a26game has not handled your personal data correctly and you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection or privacy authority in your jurisdiction. a26game will cooperate fully with any such investigation.
Your privacy matters to us genuinely — not because it is a legal requirement, but because we are building a platform for Pakistani players that we want people to trust. If something is not clear in this policy, please ask. We would rather explain it directly than have you uncertain about what happens to your data on a26game.